Privacy Policy
What you need to know!
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Disclaimer: Speak To Me Online provides consultancy to those who want to succeed. If you're ready to develop a growth mindset, be fully committed to the long term, and show consistent progress, then the business owner should get in touch. Speak To Me Online takes no responsibility for the actions of the business owner following consultation. The consultation provided by Speak To Me is based on the owner's experience or cited business best practices.
Please note product refers to Consultancy and/or Merchandise service.
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Please note that consultancy means advice and recommendations provided in consultation with the business owner. Business owner means the purchaser of the service. Speak To Me Online takes no responsibility on the actions the business owner takes following consultation. ​
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As stated in the Refund Policy please note we do not offer refunds. Once the purchaser accepts to purchase consultancy and pays we will provide the service using the email address the purchaser provides as part of the order confirmation. We will deliver the service as per the booking date that the purchaser requests. The consultation provided by Speak To Me is based on the owner's experience or cited business best practices. Please note the consultancy service period will be delivered in one whole session. Purchasers will receive a 121 session which will last as per the session booked. Please note to rebook the consultancy session the purchaser must give Speak To Me Online 48hours notice to change the booking date and time or the session will continue as per the original booking with no refunds.
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The service process is Online. Booking confirmation is sent by email to the email address as provided by the purchaser. Pleaser ensure all email addresses are correctly provided. Speak To Me Online holds no responsibility for incorrect email addresses.
Merchandise products will be shipped to the address provided by the buyer, using tracked delivery services only. We will try our best to get you the merchandise as quick as possible and delivered you.
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PRIVACY POLICY
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Last Updated: 20th April 2025
Welcome!
Your privacy is very important to us. Speak To Me Online complies with the European Commission's GDPR guidelines. We promise to respect and protect your personal information and try to make sure that your details are accurate and kept up to date. This Privacy Policy sets out details of the information that we may collect about you and how we may use that information. Please take your time to read this Privacy Policy carefully. When using our website, this Privacy Policy should be read alongside the website terms and conditions.
When we refer to “Speak To Me Online” (or any similar terms like “we” or “us”) in this privacy policy, we mean the Speak To Me Online entity that controls and is responsible for your information, including our website that helps provides information and support our services.
In order to provide our services, we will collect and use data about individuals. This means that we are a 'data controller and we are responsible for complying with data protection laws. We have a data protection officer to oversee our handling of personal information. If you would like more information about how we collect, store or use your personal information, please below sections and if you have any further questions please "Contact us".
This privacy policy describes the different ways we may collect, use, and share information on, through or in connection with the tracking suppliers we use (see below). If you have any questions, you can always reach out to us as described in “Contact Us” below.
"Personal information" means information that relates to you as an individual, whether linked to your name or any other way in which you could be identified,
Our Services
We use the term “Speak To Me Online” to describe any Speak To Me Online products or services that directly link to this privacy policy. These includes, for example, but not limited to:
Self-serve templates
Consultancy
Merchandise to purchase
Please read this entire privacy policy. You should also carefully review any other agreements that apply to Speak To Me Online, and confirm you understand and agree to them, before using those products or services.
What Data We Collect
​​The types of information we collect depend on how you interact with us. Generally speaking, we collect information in three main ways: A) when you provide it to us, B) automatically when you use Speak To Me Online services, and C) from service providers and third parties.
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Speak To Me Online may collect data such as:
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Your name, occupation, employment information, address, email addresses and/or other contact details. Purchase of services from Speak To Me Online, including payment details.
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A. Information You Provide
You can provide us with different kinds of information depending on how you interact with Speak To Me Online. Sometimes we’ll ask you to provide specific pieces of information, such as when we require it to provide parts of the Speak To Me Online services to you (for example, by prompting you to complete the contact us form). If we ask you to provide us with information in these cases and you choose not to, you may not be able to access the relevant services and/or some features may not operate as intended.
We also collect the information you voluntarily provide to sign up for email alerts, use social features like forums or chat, register for early access to our games, complete surveys, or contact us through User Support requests or customer service. If you enter a contest or competitive event we’ll collect your application information and other information we may need to help confirm your eligibility and process payouts. We collect whatever information you choose to provide to us in those or other similar cases.
B. Information We Collect Automatically
We collect some information automatically when you visit, access, or use the website. This includes information about your gameplay or application usage, purchases, entitlements, and other activity in the Speak To Me Online services,
Technical information about your computer, device, hardware, or software you use to access our services, such as IP address, device identifiers, your internet service provider, plugins, or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system-related specifications); and the general location of your device, which we typically derive from your device’s IP address.
Our services use technologies such as cookies, log files, and web beacons to automatically collect the types of information listed above. Some of these technologies may create small files or record-keeping tools that may be stored on your device. They help us, our service providers, and third parties recognize your device and provide information about how you use and interact with Speak To Me Online. For example, they support our ability to authenticate users, remember preferences, manage advertising, personalize experiences, and conduct data analytics. Speak To Me Online may use anonymous data to create look-a-like audiences to offer an improved digital marketing experience.
Children's Privacy
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Speak To Me Online are intended to be appropriate for general audiences and are not directed to children (usually considered to be under 13, depending on where you reside). Speak To Me Online does not intentionally collect personal information from children without seeking any required parental approval in accordance with applicable legal and regulatory obligations.
Data Subject Rights
You may have the right to access, correct, or delete personal data we have collected about you through Speak To Me Online services. You may also have the right to a portable copy of the personal data you have provided, and to object to or restrict processing of your personal data, such as for direct marketing. Where you have provided your consent to our data processing, you have the right to withdraw consent.
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You also have the right to make a complaint against us by contacting your local supervisory authority for data protection (if one exists in your country). We would, however, appreciate the chance to address your concerns before you contact a data protection regulator, and ask that you direct your complaint to us first.
Please see the “Contact Us” section below to learn more about reaching out to Speak To Me Online with any relevant concerns you may have. You can find more details about your local Data Protection Authority as follows:
EEA: https://edpb.europa.eu/about-edpb/board/members_en
UK: https://ico.org.uk/global/contact-us/
Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
Basis for Processing
Legal Obligations
We process personal data when necessary to comply with legal obligations, such as responding to legitimate requests from law enforcement authorities or other government officials in accordance with relevant legal processes.
Because the specific personal data we process and our reasons for doing so often vary depending on how you use our services, how long we retain it can also vary. We generally store personal data for as long as we reasonably need it for the purposes described in this policy (like complying with our legal obligations, managing internal records, enforcing our terms, and resolving disputes), unless a long retention period is required or permitted by law.
The main criteria we consider in determining specific retention periods often include minimum requirements under applicable law, relevant industry standards, the types of data in question (such as its level of sensitivity), and relevance to potential litigation.
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Consent
Your use of our website and any disclosure of personal information via our website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.
You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Information about you
When you (a customer) register to purchase services Speak To Me Online we will ask for information such as your name, e-mail address, contact details and potentially a physical address. Speak To Me Online then keeps a record of this information.
If you (a customer) place an order with us we will store your bank account details, and Speak To Me Online will keep a record of those details. For more information about how personal are stored and used by Speak To Me Online, please see 'how we protect information' below.
We keep a record of any purchase you make. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with any of the partners' stores on our website.
If you contact Speak To Me Online by email we may store and use the information for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.
We'll also ask you questions at registration, and from time to time by email, which will give us information that will be used to improve your experience of purchasing from Speak To Me Online You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.
How we use your personal data
All the information we collect via our website, customer service helpdesk or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
Passing on your requests to digital staff, your preferred third party service partners (i.e. your hosting, domain service or marketing providers, so we/they can supply services to you and for customer administration. We may use subcontractors to process and provide services to you. (Please note that we may retain your details for a reasonable period of time after you have purchased our services in order to fulfil any contractual obligations).
Planning and managing Speak To Me Online business activities, including analysis of customers' purchasing and browsing habits, the success of our advertisements and the product and service preferences of our customers.
Technical administration of our website and customer service helpdesk;
Research;
Providing you with information about the services we offer;
Letting you know about offers and news from Speak To Me Online;
During your registration process you are given the opportunity to select some of the ways in which we may use your details;
Creating, verifying, and managing user accounts and features;
Providing the Speak To Me Online services, as well as support and assistance for them, including by responding to inquiries, processing transactions or requests, and communicating with users (such as by sending service and account-related messages and updates);
Developing, delivering, and improving the Speak To Me Online services and other offerings, some of which may be offered in partnership with other parties;
Personalizing your experience, including by presenting content or features better tailored to you or your interests, or our inferences about your interests (for instance, if you frequently play games in a certain genre, we may infer that you’d be interested in that genre and suggest similar games to you);
Promoting the services including managing, customizing, and measuring the effectiveness of our advertisements, promotional offers, surveys, and events;
Managing alpha, beta, or early access tests (and collecting feedback);
Conducting data analytics (like analysing how the Speak To Me Online services are used so we can better understand, improve, and personalize them);
Complying with our legal or contractual obligations and enforcing our terms; and
Securing the Speak To Me Online, such as by detecting fraud and otherwise protecting Speak To Me Online and other users from illegal or harmful actions.
We may also process information that does not identify you individually, including aggregate or de-identified information that we create or collect from other sources. This information helps us better understand larger groups of users. If we combine this information with information that identifies you, we will treat it as described in this privacy policy. But please note that this privacy policy does not restrict our ability to process information that does not individually identify you, and we may use and disclose aggregated or de-identified information for any reason permitted by law.
These are the circumstances in which we may share some of your data with others:
When we instruct agents, contractors or third-party service providers to provide business operations support (including advertising and marketing advice and support), financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit.
In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
To outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners' products and services (in which case we provide them with only the information they need to perform their function).
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met; in the interests of national security; and to secure the effective operation of the telecom system.
Managing your orders
We may monitor and review communications between you and our partners on our Content Management System (CMS), solely for the purposes of ensuring that your orders are managed appropriately by our partners and our customer service team, and in accordance with the terms and conditions that we have in place with our partners.
Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit any Speak To Me Online website, you're agreeing and authorise us to process data in this way.
Security
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We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. In some cases, your information is accessible when you log into a feature we offer, and in those cases, you need to keep your user credentials and password confidential and secure so that your information is protected.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages that you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end, all personal information stored by us is kept on a server in a secure environment.
Secure Socket Layer ("SSL") encryption technology is used for the protection of information in transit for any sensitive transactions such as payments. SSL is provided by Comodo SSL.
We do not store or process your card details ourselves, they are processed and stored via PayPal, as a third-party service provider.
Only employees, our partners and any third-party service providers such as Zendesk who need the information to perform a specific job are granted access to personally identifiable information.
Storing your credit and debit card details
We do not store your credit or debit card details within Speak To Me Online when you purchase a product with us. All sensitive information is protected with a Secure Socket Layer (SSL) protocol.
We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. If you chose to exercise this right, then please contact Customer Service at speaktomeonline@gmail.com
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also, remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Updates
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We’ll update this policy from time to time to reflect changes in our practices or relevant laws. When we do, we’ll change the date noted at the top of the policy. In some cases, we may also notify you of the relevant changes by email or within the Speak To Me Online services. Please review this policy regularly to make sure that you understand your relationship with Speak To Me Online and the ways we may collect, use, and share information in connection with Speak To Me Online services.
Further Information
If you have questions about your personal data or our privacy policy, please contact us at hellospeaktomeonline@gmail.com. Our business hours are Monday to Friday, between 10:00 to 18:00 hours (GMT).
To see all the information we have about you, and to correct any inaccuracies, please email to us at: hellospeaktomeonline@gmail.com
How to Unsubscribe
If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly.
Specifically, if you subscribe to our newsletter please see our newsletter terms and conditions.
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Speak To Me Online does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites. To unsubscribe please email hellospeaktomeonline@gmail.com
Changes to the Privacy Policy
We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy here on the Speak To Me Online website, and notifying you by email.
Partner’s Privacy Policies
The partners are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt-in or out of certain ways in which they might use that information.
However, we are not responsible and do not warrant or guarantee that the privacy policies, of any partner, or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information.
Our Cookie Policy
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Speak To Me Online using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.
Types of cookies we use are below.
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Strictly Necessary Cookies
These are first-party Cookies that we use to help our site work and provide security, network management, and accessibility.
We cannot turn these off, but you can set your browser to block or alert you about these cookies. If you do this, our site may not work properly.
Functional Cookies
These are first-party Cookies that we use to help us remember the choices you make and provide personalised features, such as preferred language, your region or accessibility preferences.
We ask consent to place these Cookies on your browser. If you do not consent, some of our services might not work properly.
Analytics Cookies
These are first-party Cookies that we use to help us understand more about the performance of our site. They tell us things like how many people have visited and where they have come from. They also tell us how people use our site, such as the pages people spend most time on. These Cookies are aggregated and therefore anonymous.
We ask for consent to place these cookies of your browser, if you do not consent to these Cookies, we will know less about how our site has performed, which means we might not know where improvements need to be made.
Session (or Transient) Cookies
Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies
Persistent Cookies
Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.
Advertising Cookies
These are third party Cookies that may be used to build a profile of about you, so you can be shown adverts which are tailored to your interests. They do not directly store personal information, but are based on uniquely identifying your browser and internet device.
We ask for consent to place these cookies of your browser. If you do not consent, your adverts will not be personalised.
Flash Cookies (or Locally Shared Objects)
You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.
Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
https://www.facebook.com/about/privacy/
http://www.google.com/intl/en-GB/policies/privacy/
Managing Cookies:
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Google Chrome
Internet Explorer
Mozilla Firefox
Safari
Opera
Google Analytics Opt Out
Where can I get more information about Cookies?
For more information about Cookies and your rights, we recommend you visit the ICO at Cookies |
Payment Methods we accept
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​Visa, Credit / Debit Cards